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Businiess name:
Iron Cactus
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Review by:
citysearch c.
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Review content:
My complaint about this restaurant could go on forever, but I'll keep it as brief as possible. Made reservations over a month in advance for a large bachelorette party here for dinner & drinks - hostess tried to seat us on the patio, despite the fact that it was RAINING. She claimed we would have to wait an hour for seats inside, so we tried to manage outside, until it started pouring and we were soaked. We ended up waiting for an hour while dripping wet, were finally seated. Because of the change of location, our orders were wrong and many people's dinners were cold. Management never approached us to apologize or compensate us in anyway. I finally asked to speak to the manager, who simply said ""sorry"" and walked away. I am very sad that I contributed so much money to this establishment. I wrote a complaint to corporate offices in Austin and received no word back. Do not take a large group here, ever!
Cons: Management, customer service
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