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Businiess name:
The Upper Hand Salon: River Oaks
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Review by:
citysearch c.
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Review content:
I had been going to Upper hand for about three years..and to one stylist in particular (who shall remain nameless but is raved about on this site) for about one. I have a newborn and live about 30 miles away so i had to arrange for a sitter and carve out a good chunk of time for my appointment for a cut/blowdry. the day of my baby was a bit fussy before i left so i was running about 10 minutes behind. right before my appointment, i called to let the stylist know. much to my shock, i was told i needed to reschedule. i even offered to forego the blowdry and just get a haircut but i was told i still needed to reschedule. while i understand the importance of not wanting to keep other clients waiting, one would think my not getting hair dried/styled would have made up for the 10 minutes late i was going to be. basically i feel like i was punished for calling and being courteous! if i had shown up would she have kicked me out? i was SO disappointed. being a new mom, it was a big deal for me to arrange for that and i had been looking forward to it all week only to have to turn around go home with no hair cut. all i can say is for the amount of money i would have paid i surely can find a more understanding stylist that is also talented. i will never go back to her again.
Pros: talented stylist
Cons: inflexible, expensive
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