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Businiess name:
Gina's Italian Bistro
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Review by:
citysearch c.
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Review content:
Where do I start...we had reserved the patio for an adult group w/ adult conversation. The hostess/owner sat people & families on the patio that were not with our group. We reminded her that we were an adult group and asked her not to seat anyone else on the patio not with our group. She agreed to our face but continued to seat people and famlies on the patio. The waiters and bus boys repeatedly reached across my wife and put body parts in her face causing her to have to change her seat. We had about 20 people in our group by now and no one had recieved silverware. A member of group went to get silverware for everyone and the hostess/owner jerked it of her hand and informed her that she had servers to do that. Meanwhile, I was finished with my appetizer and ready to start on my salad before receiving any silverware. Additionally, folks were asking for drink refills without receiving service, so when someone went to the bar to ask for a drink order, the hostess/owner again told her to sit down and let the servers do their job. Our meeting never got beyond the socializing portion for the evening. When the check was presented, we requested the gratuity be removed due to poor service. We were informed that we recieved ""excellent"" service, that we were ""rude"", and that she could have charged us 20% gratuity if she wanted instead of only 15% but she would not remove/reduce the gratuity. As for the food, I found the portions of good size and fair taste. The resturant was not busy, we had about 20-25 people in our group, there 3 other couples and 1 family on the patio, and there were 4 tables in use inside the resturant with adequate staff for all.
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