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Businiess name:
Cafe Japon Restaurant
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Review by:
citysearch c.
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Review content:
I just moved to Houston and went into this restaurant and inquired about a dish. I was instructed about a dinner special of the dish I wanted, so I ordered it thinking by her explanation it was the right food. Apparently, the woman misunderstood what I wanted and gave me the wrong dish completely. Instead of offering to rectify the situation and make me the correct dish, they decided to blame me for the mistake and refused to do anything about the problem. I asked to speak with the manager. When the woman that was blaming me informed me that she was the manager, I was in shock. She then offered to make me the new dish for no charge if i accepted the fact that the server would have to pay for the mistake. So if you want food you don't order, with a side of guilt, this should be your choice of dining experience. If you want superior customer service and good food, I would stay far away from this restaurant.
Pros: no pros
Cons: everything
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