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Businiess name:
Martin Appliance
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Review by:
citysearch c.
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Review content:
Randy was a great salesperson. Curt is a great repair person. When our 2700$ GE Profile refrigerator started having problems, it was fixed. Now only 5.5 years old, the refrigerator has had over $900 in repairs and is still not working. We continue to have black mold and moisture issues, well documented online for this model. I asked for help from the service manager who stated he would try. Even though Bill said he would, he never called GE or talked to his sales rep. In fact, he threw away the information passed on to him from the GE advocate. The last repair bill was almost $400 and did not correct the problem. GE stated that I should have used factory authorized service instead of Martins, then they could have helped. Bill stated that was true. Even though the repair Curt did guaranteed by them, he stated that I should call GE to get them to fix it, because he stated that GE won't do anything and in his experience GE will recommend that I buy a new refrigerator (we paid $2700 for this frig!). I asked why his company sold GE is they felt that way about their products/service and he stated that if he didn't sell appliances that had problems, there would be none in his store. Pay less at a box store and at least you may be able to get more help.
RESPONSE FROM Martin Appliance:
Judi, we are very sorry for the problems you have been having and can understand your frustration. Our hope is that as we continue to work with you and GE on this situation that it will be resolved. Fortunately $500 of that $900 occurred under your contract and when we do get the situation resolved we want to come to a fair resolution on the $400 you spent in the past six months.
Our goal is to always follow through on everything we commit to doing but unfortunately it does not always happen - your feedback is helping us improve our processes.
I apologize for GE's confusion on us being an authorized service provider. We are one of only a few authorized independent service providers and some of the people in their call center automatically assume if GE didn't service it directly that it must have been done by someone not authorized.
We do really appreciate your business and your feedback and will do all we can to continue to assist you in getting this issue resolved with GE's help.
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