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Businiess name:
Papa Haydn
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Review by:
citysearch c.
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Review content:
I have never felt the need to write one of these before but the customer service I received was so outrageous that I felt compelled to after my experience. My party was treated with so much disrespect and rudeness from the hostess that I will never go back!! We put our name in for four at 6:45 on a busy Saturday night. We knew it would be a wait, so we went to a pub across the street to wait. After 20 minutes, I went back and added two more to our list and the hostess said it would be another 20 minutes, which was fine with us since we knew how busy they were. No problems yet. She even asked for my phone number so that she could call and let us know when our table was ready, which I thought was gracious and nice. We got a call from her at 7:30 telling us it would be ready in 5 minutes. So we sent one person from our party to get it while we closed our tab at the other place. Not more than 5 minutes later she called again to say that she had been saving it for 15 minutes and was ready to give it away. Someone from our party was sitting at the table! She called again a few minutes later as the rest of us walked over and said she had been saving it for 30 minutes (not true!!) and needed to give it to someone else. When I got into the restaurant she told me that she was about to give it away and I told her someone from our party had been sitting there the whole time and she told me that wasn't true. When she looked back she saw him sitting there but said he must have been in the bathroom (he had never gone anywhere!). As we waited for two more of our party to arrive, she came back twice within ten minutes to ask us where our other friends were. I have never had a hostess be so blatantly rude!! We told her they were on their way and ordered salads and drinks while we waited. She came back AGAIN and asked where they were!! A few minutes later, our friends arrived. I am very disappointed and saddened that a restaurant I once liked would treat their customers this way.
Pros: dessert
Cons: hostess
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