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Businiess name:
Bridal Fashions By Niko Inc
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Review by:
citysearch c.
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Review content:
I bought my dress back in Dec ('06) and was told it would be ready by mid-March. When I hadn't heard anything by the last week of March I called to find out what happened. I was told that my dress would be in by the end of that week or the next. I waited to the third week just in case, and called again. I was told that it was shipped and I would get a call 'tomorrow or Monday'. I waited until the following Friday and called to talk to a manager. The manager came to the phone dripping with attitude and had no desire to hear what I had to say. He interrupted me two words in with 'what is your name and wedding date' he came back to the phone saying 'your dress came in 3 days ago'. When I asked why I hadn't gotten a call he said 'Well, we don't call right away...we have to do paperwork and stuff', like he was talking to a 5 year old. I started to explain that i was upset not that it took so long for my dress, and that they didn't call me right away, but because I kept being told one thing (you're dress is coming...we'll call you in a few days...) when clearly that wasn't the case. I barely got 5 words of this out before he continued to interrupt me saying 'why do you care, your dress is here now', and than told me he didn't care that I was upset. When I went in to pick up my dress i was told that manager's name was 'Tony' and that I must have over reacted because it was impossible for him to be so rude. The woman I talked to kept interrupting me as well. I referenced this site and the review below because I'm sure it was the same guy and she still wouldn't believe me. These people are extremely rude and clearly do not care about their customers!!
Cons: Managers were horribly rude!! Also in the city so parking is a nightmare
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