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Businiess name:
Legacy Travel
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Review by:
citysearch c.
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Review content:
I have never written a review before, but felt I needed to in this case. I contacted legacy a few weeks ago for info on a vacation and spoke with Marty. I told him it would be a few weeks before we were going to book and I was just checking around. After reading several reviews about this agency, specifically Marty and Cathy, the manager I suppose, I did not have a good feeling at all so decided to go with someone else. Hearing from them today just confirmed my uneasiness. Marty called me back this morning to check on booking and while I was in the middle of APOLOGIZING to him for not letting him know I went with someone else, he hung up on me. I proceeded to call Marty back to let him know the reason we did not go with them was b/c of all the bad reviews on their cust service and how poorly they handle things and mentioned they may want to work on this. So, as you can see, this is the reason I wanted to write a review on them just to let others know that if you decide to use this agency you might just want to prepare for a few frustrations along the way, and possible issues with your trip...which is not anything we wanted to have to worry about with a relaxing vacation. I will say as well that we booked with American Express Vacations and they were wonderful, and the best price we found. Hope you find this helpful.
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