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Businiess name:
Spencer's Camera
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Review by:
citysearch c.
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Review content:
Someone recomended them to me for camera repair. We called and they said they would do a quote - just send it to them. We did. That was November 17, 2010. No one ever called back. Ever. In January I called them. They said they had it, it was fixable and told me how much it would be. I told them to proceed. Over the next four+ months I contacted them a few more times and got different updates as to the expected delivery of the replacement part, to the progress of the repair. Finally the end of May I emailed them and asked the either send me the repaired camera and a bill OR return the camera within 5 business days. No reply. Nothing. I read some other simillar experiences from other people on various websites I saw that someone had filed BBB complaint. I looked that up and it showed as resolved, so I filed one too. Magically on June 11th the camera shows up. There was nothing with it explaining the problem, or the delay. It wasn't fixed, but it did have everyting it was shipped with in the package. At least they returned it, right? Bizarre way to run a business. They never once contacted me in over seven months. The VM for the company was a grouchy old man saying to NOT leave a voicemail. Live and learn. I googled the address and it's a big home in a nice, new neighborhood. I guess he didn't really need the money or something. Perhaps it was a hobby he didn't devote much time to. Bottom line... Run, run fast in the opposite direction.
Pros: At least they sent the broken camera back - after 7 months
Cons: Everything!
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