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Businiess name:
Comcast Cable
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Review by:
citysearch c.
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Review content:
This is by far the worst experience I have EVER had with a customer service organization. I had a service call scheduled since last Thursday (today is Tuesday). I was in the bathroom when the ohone rang and no message left. 2 minutes later Comcast calls telling me they are sorry they missed me and I would have to call back to reschedule. I called back right away and was told I could not get service today. I spoke with 3 people (inclduing the the ""team lead"") and have left a message for the Area Manager Cathy Phillips but don't expect a call back. I was told that I am to have the phone with me at all times to answer the technicians call or the policy is to cancel the call. Even though I called back within 3 minutes, I was told he was already booked and could not come back today. The kicker was that as I spoke with this so called team lead, I was staring at a Comcast truck in my neighbors driveway. That didn't seem to matter to them. What is so frustrating about this is that NO ONE CARED at all about the lack of customer service in this matter. I pay $120 a month for this service only to be treated so poorly when there is a problem. I have read other reviews and articles on line the same as mine. I wish I knew what else to do about it. I want to keep going up the chain but as someone else said, they stonewall you at the lowest levels and you can't get anywhere. I used to work for an IBM call center managing technicians and I cannot even imagine treating our customers in this way. How does a company like this stay in business when there are so many other options out there????? Yes, I will be cancelling service and would love to see them go out of business in the near future!
Pros: DVR is great when it works
Cons: Customer service is atrocious!!!!!!
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