Comcast provides a terrible customer service (customer no-service) experience. The Comcast Guarantee is worthless, as the company does not honor or stand behind it. I cancelled service only several days after installation due to the services not working correctly and a terrible installation experience. Still, I received a bill.
Not only did I receive a bill, but the bill stated incorrect amounts for the services I ordered AND the installation fee(s) stated when I ordered services online. Of course I kept documentation of EVERYTHING, the online order confirmation showing the services and installation amounts, the cancellation confirmation, the receipt for returning all equipment, EVERYTHING. However, when I called Comcast at any given time (I have called approximately 10-20 times) and provided this information to the ""customer service executive"" (laughing out loud), it was as if they had been programmed to completely ignore such information and documentation.
The information you receive from ""customer service executives"" is conflicting and contradictory not only with the company's stated policies, but also with information you may have received only minutes before when speaking to another one of these morons. I've had some provide a name and operator number while others stated that they did not have an operator number (if I provided this service I would seek anonymity too). I've had some state that they were aware of the Comcast Gurantee while others were oblivious to it. I even had one state that she was going to ""educate"" me that the ""guarantee"" did not cover installation.
Accordingly, I educated her and provided her with the website (comcast's very own - imagine that) where the Comcast Guarantee could be located. I also read the ""guarantee"" to her which clearly states that if services are cancelled within 30 days, then all fees for services AND installation will be refunded. She had no comment after that.
A complaint with the Better Business Bureau prompted a call from one individual at the ""executive"" offices to call me. She promised that she would monitor the account and make sure that the ""guarantee"" was honored and that my account reflected a zero balance. She hasn't, my account still does not reflect a zero balance, and not-surprisingly, there is no answer when I call her ""direct"" number.
My advice, AVOID COMCAST AT ALL COSTS! Check out the Better Business Bureau website before even thinking about calling Comcast. There have ONLY been several THOUSAND complaints. NEVER, NEVER, NEVER, WILL I DO BUSINESS WITH THIS COMPANY AGAIN.