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Businiess name:
Comcast Cable
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Review by:
citysearch c.
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Review content:
I have never experienced such a terrible customer service. It seems employees are not trained and they must be paid very low wages because NONe of the employees I've dealt with care for the Customers nor for the Company. THEY ONLY WORK THERE as one of them once told me. I called to connect my Internet, but the Modem didn't work. I called TECHNICAL SUPPORT and non Customer Service Dept. and they promised they would call me up in a couple of days to let me know what the problem was. Four days passed and no body called. I called them up and they asked me for two more days. Again nobody called and no internet connection. I called again and they wanted me to schedule a technisian visit for 25.00 usd to make my service work. I DECIDED TO CANCEL THAT DAY. A couple of days later I got another modem and two Installation kits. Nobody in Customer Service knew what happened, but they told me i had to bring them back to their offices 45 minutes away from my house. If i didn't in a couple of days, my account would be charged for MODEM AND INSTALLATION KITS. TKS for NOTHING customer service guys!!! YOU ARE VERY UNHELPFUL.
Pros: promotion 19.99 for six months
Cons: not worthly due to their lack of signal and lack of knowledgable employees
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