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Businiess name:
Aqua Rec Inc.
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Review by:
citysearch c.
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Review content:
Aqua Rec services (they claim) Quadrafire pellet stoves. I have dealt with them for 2 weeks and still have not had my stove repaired. They thought it was the control box but could not get one for me for quite some time. Was told it would be up to 7 days when actually, it could have been 30 days. I was able, with the help of a wonderful young lady at Quadrafire headquarters, to get one in a matter of a couple of days. Turns out the control box was not the problem. I have called several times and still no one has bothered to come back to find out what the true problem is. i am not impressed and am ready to just remove the stove and get a product with better customer service.
Cons: no customer service, service techs not qua, do not return phone c
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