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Businiess name:
Doggie Day
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Review by:
citysearch c.
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Review content:
I have been using Doggie Day pet service for five years now. In the past, there have been little slip-ups (e.g. not showing up at exactly the right time, forgetting to re-set the alarm), but these were forgivable and minor mistakes. HOWEVER, upon returning from Christmas break and finding both my cats locked in the bathroom, I now feel compelled to write this review to discourage any person who wants humane and safe service for their animal to look elsewhere. My cats, for whatever reason, were locked in the bathroom and there was about 4-5 days of urine and feces on the floor. Our apartment wreaked of cat urine, their food was crusted over and had not been touched in days (not to mention less than half of the food cans had been used) and the litter spray that normally is all over the floor when we've been away for >1 week was not present. All these signs summate to suggest that our cats had been in that bathroom for 4-5 days without water or food. They are still throwing up 2 days later. The most concerning part was that the DD feeders had visited daily for these 8 days, and left report cards everyday. They had just failed to ensure that my cats were actually alive! While they were apologetic, we immediately demanded a refund and picked up our house key the next day, never to use their service again. I would strongly encourage pet owners to think twice about using DD service. The friendliness of the owner and one of the managers does not excuse the negligent manner in which my cats were cared for. Beware.
Pros: Friendly customer service
Cons: Negligent pet care, poor telephone service
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