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Businiess name:
Jeep Masters
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Review by:
citysearch c.
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Review content:
Plain and simple, the worst experience I have ever had, here is what happened.
1) Took my jeep in at 9am
2) There was only one other jeep in the lot
3) Spoke to Ray the Team Manager and provided a list
of items I needed taken care of, AC work, cruise control repair, lug-nut repair, and new master key switch at steering wheel.
4) Left my jeep and expected a call within a hour maybe two considering there was only one jeep in the front of the store. I didn't get a call and after 4 hours I had to call them to find out they had not even started to look at my jeep.
DON'T STOP READING, IT ONLY GETS WORSE FROM HERE!
5) I told the person on the phone don't touch it, I will come and get it.
6) I arrived and my jeep is no where to be found, I walk into the front door and I see Ray, I tell him I want my jeep back. He hands me the keys but my jeep is not in sight. I ask Ray where my jeep is and he asked for my keys back and said ""I will pull it around for you""
6) 5 minutes later here comes Ray with my jeep and not only did it seem suspicious, but as he gets out of my jeep, I noticed my CB radio disconnected sitting in the passenger seat. Wires hanging down from where it was connected literally rendering my ability to drive impossible, as the wires were blocking access to the brake and gas pedal. So not only did I get my car back and wasted four hours of my day, they returned it to me in worse condition than when I delivered it. BROKEN and literally un-drivable. I had to clean up their damage.
When I went back in to ask Ray what in the hell are all
the wires hanging down, he started making excuses and tried to blow smoke up my ass.
Most importantly, when I asked about it, all I got was one excuse after another, not one apology or attempt to make it right, right then and there.
They gave me back my jeep broken....
Where is their pride? How sick and twisted is that!
To give back a man his jeep broken and not take responsibility for it.
I would not recommend JeepMasters to anyone not even my ENEMIES.
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