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Businiess name:
Jack Brown Cleaners
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Review by:
citysearch c.
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Review content:
i recently took my duvet and bed skirt to Store #11 to have dry cleaned in response to a special that Jack Brown Cleaners advertised for both these items. My husband picked up the order approximately 5 days later when they said it would be ready and paid $29.00. We were both flabbergasted to find out that neither the duvet nor the bed skirt had been pressed. In fact, it appeared that NOTHING AT ALL had been done to the two items except that both were wrinkled so much I almost did not recognize my linens. My husband returned the items immediately to the cleaner and was told tby them hey did not have a press that could handle a duvet or bed skirt so they put it in the dryer. CAN YOU IMAGINE ENTRUSTING A BUSINESS THAT SPECIALIZES IN DRY CLEANING WITH DESIGNER LINENS AND THEN LEARNING THAT THEY DON'T EVEN HAVE EQUIPMENT TO GET OUT WRINKLES? ISN'T THAT WHAT ANY DRY CLEANER IS N THE BUSINESS OF DOING? We could not believe this explanation!! Then the woman said a lot of people have said the same thing -- that they,too, did not understand why their duvet/qulit/bed skirt order was so wrinkled. She then said we should call the owner at headquarters. We did and left several messages but to date no one has called back. We again returned to the store and asked for a credit since the work on these items was not performed as promised. Again, we got the ""run around"" and were told that we'd need to come back ""between 7 AM and 1 PM"" but the manager was not in at that time. We have also left messages on the corporate complaint hotline so apparently they must have many, many complaints to deal with. Probably a massive backlog. We will be calling our credit card company and filing a formal complaint as well as writing all of the local consumer reporters about the poor service we received.
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