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Businiess name:
Landmark At Grand Palms
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Review by:
citysearch c.
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Review content:
So, Ive been here at Grand Palms for almost a year. I was so excited to finally have my own place but I must have picked the wrong complex. Let me start off by speaking of the ""waterbug"" dilemma. On 4 separate occasions I have found myself screaming and running out of a room because of the HUGE, FLYING water bugs in this place. I for one keep my apt very clean at all times as I am a neat freak so I don't understand why all the filthy bugs? Second of, when I moved in they gave me a handbook advising of when the rent needed to be payed etc... the book says that the latest that the rent can be paid is on the 5th of every month, due to my pay schedule at work , I get paid on the 5th and on the 20th, their grace period worked perfectly for me. I've always paid rent on the 5th. Last month I go to turn in my money order on the 4Th and the next day I come home to find a RED PAPER on my door. IT advised that i will be getting charged an additional 100$ for paying the rent late...Im thinking ""this is a mistake, I'll call them in the morning"" (bc that is your only option since they close so early in the day, they must forget that people work too). When I call them the lady tells me ""Oh yes, its a late fee because you paid your rent on the 4th and the new rules state that it has to be paid by the 3rd"" ARE YOU KIDDING ME?? My handbook that I signed states the 5th, so they can just change the dates whenever they want? They can send notifications for EVERYTHING else but they wont send a notification of this? Another thing, the trash disposal situation. They dont have a valet trash service and the only dumpster on the complex is by the entrance, which is a loooooong walk from where Im at. So i have to mount the trash onto my car every morning to take it to the dumpsters. Not good when Im dressed up in a suit and heels for work. At times I would set the trash in front of my door overnight so that I wouldnt forget to take it out in the morning and on one occasion I got served with yet another RED PAPER on my door advising that I would be charged 45$ for leaving it there. And lastly, this is the doozie. My friend comes over last night to drop something off and she parks in a regular parking spot ( not covered) to her surprise in a matter of 30 minutes a tow truck company had come and towed her car.When I called the ""on-call"" person they said that that wasnt their problem and we literally had to stalk the front gate in hopes that the tow truck would come back in. Once we saw the tow truck he told us that the car was removed because it was under covered parking, which it was definitely not. The tow truck driver was rude and threatened to mace my friend and I because we got upset that he wouldn't tell us where she can get her car. What kind of company does Landmark at grand Palms hire that can treat their customers like this? Like i said, I can go on and on and on. I CAN NOT wait until my lease is UP!
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