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Businiess name:
Russell Feed & Supply
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Review by:
citysearch c.
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Review content:
I'm sure that this store is great for general feed and seed, but they also sell small animals (such as rats, guinea pigs, rabbits, chickens, etc). Buyer BEWARE!!! I purchased 2 guinea pigs with all the accessories (a purchase worth over $150.00) and exactly 9 days later one of the guinea pigs died in his sleep. According to the store manager, these animals have NEVER been examined by a veterinarian. Had I known that before I purchased them, I wouldn't have bought them there. Horrible customer service when I called to explain what happened, and I was accused of mistreating the animal. I asked for a refund of $15 (the cost of the one guinea that died) and was told no because they have a 24-hour return policy. The incubation period for many diseases that guinea pigs are subject to is 5-10 days, so a 24-hour return policy makes no sense. Clearly, this guinea pig was sick when we left the store. DO NOT BUY ANIMALS FROM THIS STORE!
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