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Businiess name:
Miyako Japanese Restaurant & Sushi Bar
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Review by:
citysearch c.
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Review content:
We had several problems dining here. However, before I begin, I must be fair to say that the food was impeccable. But the unpleasantness of the staff is what entirely ruined the entire experience. I also would like to mention that I have been in the customer service business for over ten years, three of them which included waitressing, so I believe I know when I see bad service, as disguised as it may be. Our food came out at completely different times. The sashimi for one person was brought to our table followed by two of three hand rolls. Being polite diners, we wanted to wait until most of everyone's food came out so we would all have something to eat. However, I didn't get my food until about 10 mins later. At this point there was still one person's order missing and a hand roll missing. We gave up and began to eat, sharing our food with the person who did not get his order yet. A good 15 mins later, the last of the order arrived. The person who had the hand rolls discovered after eating the last hand roll that the first two hand rolls were soggy. She mentioned this to the waitress. When she did not handle it very well, the rest of us brought up the untimeliness of the orders coming to the table. She became extremely defensive at this point, babbling about how there were two different sushi chefs, so on and so forth. I stopped listening after the first 30 seconds. It was even more insulting because she explained it in a condescending manner as if explaining how to add one plus one to an infant. She didn't stop there. She proceeded to ""explain"" the ""excuse"" to us several times afterwards, as if the first time wasn't painful enough. There was not one single peep from the so-called manager. If the manager was doing his/her job, the food would not have come out at different times, and his employee wouldn't have to hide bad service from him. So the manager has time to tell people that happy hour is almost over, but not to make a courtesy visit to an unhappy table.
Pros: ONLY the sushi and sashimi
Cons: HORRENDOUS service with condescending attitude, food comes out at completely different times, staff is only concerned about making money off their customers and not about customer service
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