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Review content:
Had dinner at your restaurant at Tramonti's February 8, 2012, and will never return. We have been coming to Tramonti's for years and it was my Father's favorite restaurant. In fact we were there last Wednesday night February 1 to celebrate his 97th birthday. My husband & I have been eating out every night for the past 43 years and have never experienced such bad behavior by a restaurant owner. His behavior was beyond horrific! The fact that his anger was focused on a 89 year old man is beyond words.\r
My Father & & Graham (89 yesrs old) ordered the same thing Veal Pizzaiola. Graham sent his back saying that the Veal was tough and he couldn't even cut it. The owner(Gino Silvestri ) of the restaurant comes over very angry and tells Graham that he tasted his veal and it was perfectly fine and he wasn't taking it back or taking it off the bill. I challenged him, as in a service business the customer is always right. However Gino, the owner said, if you think you're taking advantage in my restaurant, forget it. To top it off, he sends the waitress back with Graham's food ( the same dish the owner tasted) and asks Graham if he wants it back. I have never been in a restaurant where a customer sends his food back and the restaurant doesn't offer to get him something else.\r
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Gino ruined our evening. Lois was celebrating her birthday and we were having a very nice time until this moron, Gino decided to pick on an 89 year old man, whom he thought was trying to take advantage of his restaurant. Only an idiot would be so stupid!\r
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I want everyone to know what a miserable excuse for a human being Gino is and urge you to boycott his restaurant, Tramonti's in Delray Beach, Florida? It was an outrage and Graham ended up not having dinner, although he did have an appetizer.\r
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How would you feel if you were the victim of Gino's bullying????? It could happen to you too. I sincerely hope you will not give him any business\r
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Gino's Response - You decide for yourself after seeing this response to an email sent to hin detailing the above information.\r
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" Sorry. \r
You wanna go and say your thing over the net, go ahead. God bless the Internet huh?\r
I could never do that even when I had bad experiences at places. \r
Do whatever makes you sleep better at night. \r
Sorry again. Live could be worse. \r
Regards\r
Tramonti 2012\r
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Rimpianto Nulla, Vivo per Tutto!\r
Via i-touch!"\r
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**Notified Gino of this posting** see below\r
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Posted this on http://Yelp.com tonight. Hope it has a negative impact on your future business. Will continue to research places to post this review and hope it has some impact. Although, some of your food is good, not all of it is noteworthy. I've had good meals and terrible meals at your restaurant. You don't think you have to be nice to clients, but one day when your business is in need of clients, you'll remember that kindness goes a long way, and being nasty also goes a long way. You need help!\r
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***Gino's Response***\r
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Nobody's food is best. Impossible to please all pallets. Understand. Good luck in trying to take the empire down. Everybody wanted to take down the best. Who ever that may be. \r
Buona Fortuna\r
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This is true, it's hard to pleae everyone. However, his attitude towards his clients isnasty and disgraceful. It's obvious he doesn't care and has no scruples. I encourage you not to go this restaurant. The only way he will change, is if his business suffers.
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