I had guests in from out of town, and wanted to take them out for a great italian meal. Seeing as Tramonti is ALWAYS packed, I figured it would be a great place to go. Now, i'm left wondering why anybody would pay to be in that establishment.\r
We walked in for an 8:45 reservation and the host replied "no, it says 8:15" I kindly informed him that we had made the reservation for 8:45 and he muttered under his breath "whatever i guess thats a four." After waiting nearly a half hour for our table we were seated. The waiter came over instantly asking what we wanted to order for our meal. When we asked for a few more moments to decided, he appeared irratated and rushed away. Next, the bus boy came to fill our water glasses. One of the glasses atthe table was extremely dirty, and when my guest asked for a clean glass the busboy replied "you have a clean glass." Then, the bread came (if you can even call it that) and it was so burnt that people at our table were concerned about chipping their teeth. When our appetizer arived (zuchini frittes and a tomato/mozz/mushroom dish) we were disgusted. The zuchini frittes strongly resembled a large fry from mcdonalds. They were so greasy and over fried that they nobody wanted to eat them. The other dish was a chewy, melted, mess of an appetizer that looked like grabage (again, almost inedible due to the chewy texture.) \r
At this point, we had not seen our waiter since we placed our order, nor had we been checked on by anybody.\r
When our dishes came, the puttenesca and a ribbon pasta dish,we started passign around the plates tasting a little of everything. The waiter actually took one of our dishes as soon as it was put down and there was still food in it!! The pasta was so chewy and doughy that the raw-pasta taste overpowered the dish. When I finally bit into a full clove of raw garlic, I decided that I had had enough. I asked to speak to the manager, and the host said "oh, i am the manager." After KINDLY explaining the problem to him, he said "so what do you want me to do about it?" It was then that I asked for the owner...BIG MISTAKE!!\r
The owner was one of the rudest men I have ever encountered. He walked over, blowing cigarette smoke at me, and goes "listen, if your trying to get a meal comped you can forget about it." I was appalled that he would instantly start the conversation like that. I then explained the situation to him, and he called the waiter over. Once Miguel, our waiter, was called over the owner said " she says you didn't check on their table, did you?" and miguel responded "She is lying, yes I did." Then, the two exchanged some words in Italian! I was completely appelled that he had the nerve to call me a liar! He continued to say that if we didn't like the food we should not have come to Tramonti to eat, and that the dishes we ordered are not their specialities, so they're not "the best". I was completely shocked with the customer service; what type of business person calls their customer a liar! Then, to admit that some of their menu items are sub par, absurd!\r
This was the worst dining experience I have ever had, without exception. The owner unprofessional, ignorant, and rude (as was the server). The food could not even be considered mediocre, and the service was disgraceful.\r
I would NEVER recommend this restaurant; infact, I was embarrassed that my guests had to sit through this dinner!