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Businiess name:
Texas Roadhouse
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Review by:
citysearch c.
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Review content:
Dissappointed:
I enjoy the food here and have been happy with the service until today. I brought in guests- a total of 8 and halfway through our visit, one guest forgot her cellphone in the bathroom. A staff walked into the bathroom as she was walking out. On reaching the table, she realized she had left her phone and immediately went back only to find it gone. We tried to call the phone and it rang once, then it was turned off. Our attempt to have the manager announce the loss through the public system was ignored more than once and when she eventually did it, it was in a dismissive way. I understand that she did not want to disturb the guests but I have never heard any guest complain about the birthday (& other) announcements that are so common here. The lack of concern and the dismissive way in which they treated us makes it unlikely that they will see me again any time soon.
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