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Businiess name:
Lakeway Resort and Spa
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Review by:
citysearch c.
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Review content:
My company had our Christmas party at the Lakeway Resort last month and I have to start off by saying it is a beautiful resort. Beyond that though I don't have anything positive to say. Our Christmas party was ok, but the food was average at best, had some of the worst crab cakes anywhere, everything else was mediocre. My main issue though was with a situation concerning our room. After returning to our room after our Christmas party, we are relaxing and a baby in the room next to us starts yelling and crying. My first thought was who brings a baby on a weekeny getaway to a resort and spa, but I remembered that one of the employees has mentioned there were several weddings going on over the weekend. Well, the crying came and went and woke us up several times during the night and early morning. After not enjoying the over priced breakfast buffet where the food wasn't heated properly I was ready to call it a day and check out. When asked how my stay was I told the girl at the front desk it was not great due to the baby crying in the next room all night. I told her how it kind of kills the romantic mood to hear a baby crying, to which her response was, ""you must not have children,"" to which I said no and I don't think people come to this resort to hear other peoples children. This was not the response I was looking for and was handed the bill and pretty much told tough luck. I contacted the hotel later in the week to speak with management and the manager who called me back just said sorry and that there were several babies at the resort and that he would make sure I had a better experience whe I returned again (which will never happen.) I explained to him that the correct way to have handled the situation from the beginning would have been to put the guests with the baby in a corner room and leave a room in between since they were not at max capacity. He had no reply pretty much and that was it. They obviously don't care about losing business, so I will go elsewhere.
Cons: Everything but the view...
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