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Review content:
Terrible, terrible service and lack of respect for the customer. Ordered a console from Costco and these guys were supposed to fulfill the order. According to the tracking website, they tried calling us and had left a voicemail as well as sent an email to set up a delivery time. Needless to say, those stories were totally made up, probably because they needed to meet certain metrics to remain a Costco carrier. So we called them up, and spoke to Randy, who told us that they could deliver the item in three days' time, which was a Thursday, but that he would call us back in a bit, with a time window (as he was in the midst of packing something). He didn't call back in a bit. He didn't call back at all.
So we called him the next day. Totally unapologetic, Randy sets the delivery time window to be between 3 and 7 in the evening on Thursday. I take the day off on Thursday and it turned out to be a monumental waste of time. No call, no email, no show.
The next day, I call to speak with Randy's boss, a Tim Austin. He assured me that they would deliver the item on Saturday, after 2, and that the driver would call if he was going to be delayed later than 230. No call, no show. After leaving several messages with Tim's voicemail, I went out to grab some lunch at 3, and came home 15 minutes later to a handwritten note stating that they had tried to deliver the item, and that I had to call their office again for a reschedule. So much for calling if he was going to be delayed.
This company demonstrates a pattern of disregard and disrespect for the customer, and the customer's time. Combine that with dishonest employees, and I would never recommend them for any kind of job, large or small.
It's getting to the point where it would make more sense to just cancel the order, and buy the item from some local retailer.
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