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Businiess name:
American Canine Institute
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Review by:
citysearch c.
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Review content:
We used this kennel for 5 years. I would never go there again. The accommodations are nothing special and their business manager, Marian, is horrible. She is rude and unreasonable. They changed their pricing recently. You used to be able to pick up by 10am and not pay for the day of pick-up. Apparently, people were abusing this privilege and asking for a free day at 11 or 12 o'clock. Instead of standing behind their policy they ""fixed"" the problem by doing away with the 10am policy completely. As a result you have to pay for the day that you pick-up. No one made us aware of this change in policy (which had been the same for the five years previous) and, although we picked up at 8:45am, we were charged for the day of pick-up. When we tried to discuss the discrepancy with Miran (who was not on site and had to be called) she yelled, interrupted us regularly and demanded full payment or refused to give us our dogs. My husband said he would pay so that we could get out dogs but wanted the name of the owner to serve a small claims summons. Miran then slammed the phone down and hung up on us. When we called back later to get contact information for small claims she again slammed the phone down and stomped off yelling at someone in the background to, ""deal with these idiots."" Needless to say we will not be back. We recommend, for your sanity, that you do not use this kennel. There are plenty of other options out there that are comparable, reasonable and FRIENDLY! After all, if she treats human beings, who can fight back, this way, imagine how she would treat an unruly puppy. Good luck!
Pros: it is a slightly better option then letting your dog run loose on the highway while you are gone.
Cons: Horrible customer service, Unreasonable pricing schedule (you pay for the day you pick-up)
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