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American Canine Institute - 4 Reviews - 8424 Wild Rose Ln, Dixon, CA - Specialty Animal Services Reviews - Phone (707) 693-1001

American Canine Institute

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8424 Wild Rose Ln
Dixon, CA 95620
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(707) 693-1001
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Reviews

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Best

My dogs absolutely LOVE camp ""Bob"" at ACI. We have used American Canine Institute for training and boarding for over 9 years ? and our 3 dogs have loved every minute of camp! ...

Worst

I called this establishment in hopes of kenneling my dog for 1 day, after not receiving a response from my email 3 days prior. The lady who answered the phone was extremely unplea...

EXCELLENT Canine Boarding & Training -- ACI speaks dog, not human! 9/30/2007

My dogs absolutely LOVE camp ""Bob"" at ACI. We have used American Canine Institute for training and boarding for over 9 years ? and our 3 dogs have loved every minute of camp! When the dogs realize they are arriving at Bob?s, tails are wagging and excitement is in the air (versus the nervous whining when arriving at the vet.) Pros: They speak dog -- not human -- perfect for our canine companions! Cons: Long drive for us from Fairfield to the country outside of Dixon/Davis. more

My dogs home away from home 9/30/2007

I have used these kennels for over 3 years for 4 of my dogs. It has been wonderful. To make a long story short, there is no one else I would trust with my babies other than Bob Vance. In the past I have had behavioral problems (extreme nervousness) with one of my dogs and after hanging out with Bob for a weekend he comes home all happy and relaxed. I used to call it his ""reset"" button. My youngest one actually looks forward to staying there! I have even left them there after minor procedures at the vet, since i live quite a distance away from the vets. With the exception of my home, my dogs have never stayed anywhere else and never will! Pros: My dogs love it and the owner Bob loves the dogs more than people i feel, the way I do! Cons: It is a kennel and its not my couch more

Extremely Rude to people, can't imagine how the treat your pet behind close doors 6/6/2007

I called this establishment in hopes of kenneling my dog for 1 day, after not receiving a response from my email 3 days prior. The lady who answered the phone was extremely unpleasant and down right rude. I will document the conversation as best I can here. more

Do not use this kennel! 4/24/2007

We used this kennel for 5 years. I would never go there again. The accommodations are nothing special and their business manager, Marian, is horrible. She is rude and unreasonable. They changed their pricing recently. You used to be able to pick up by 10am and not pay for the day of pick-up. Apparently, people were abusing this privilege and asking for a free day at 11 or 12 o'clock. Instead of standing behind their policy they ""fixed"" the problem by doing away with the 10am policy completely. As a result you have to pay for the day that you pick-up. No one made us aware of this change in policy (which had been the same for the five years previous) and, although we picked up at 8:45am, we were charged for the day of pick-up. When we tried to discuss the discrepancy with Miran (who was not on site and had to be called) she yelled, interrupted us regularly and demanded full payment or refused to give us our dogs. My husband said he would pay so that we could get out dogs but wanted the name of the owner to serve a small claims summons. Miran then slammed the phone down and hung up on us. When we called back later to get contact information for small claims she again slammed the phone down and stomped off yelling at someone in the background to, ""deal with these idiots."" Needless to say we will not be back. We recommend, for your sanity, that you do not use this kennel. There are plenty of other options out there that are comparable, reasonable and FRIENDLY! After all, if she treats human beings, who can fight back, this way, imagine how she would treat an unruly puppy. Good luck! Pros: it is a slightly better option then letting your dog run loose on the highway while you are gone. Cons: Horrible customer service, Unreasonable pricing schedule (you pay for the day you pick-up) more
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