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Businiess name:
Holiday Inn Express INDIANAPOLIS - SOUTHEAST
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Review by:
citysearch c.
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Review content:
I stayed at this hotel with my 4 children a few weeks ago for a basketball tournament that was being held in Indianapolis. We had our whole team there so it was very busy. As I went to bed that evening I saw bed bugs on the blankets at the bottom of the bed. I started looking around the room and found 2 more. My daughter even took pictures of them. I called the front desk and asked to be moved to a different room and was told that they did not have any rooms available. I asked them to come up and look at the bed bugs and they responded that they believed me and didn't need to. (which makes me wonder if they knew about the problem). I went to the front desk to check out to go somewhere else since they could not accomodate me with a different room and was told that I was still going to be charged half price for the room. I was very upset since I had to check out at midnight with 4 children and no place to go. I asked to speak to a manager and was told that the front desk clerk already spoke to him and he was actually part owner and said that he does not take calls on the weekends and would not talk to me until Monday. He never did contact me nor would talk to me, but when I called back I was informed that now I was being charged full price for the room (per the part owner). I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE. I finally contacted Holiday Inn headquarters and was told that this was an independantly owned hotel just using their name, but if the hotel would not do the right thing that they would, and they reimbursed me my night's stay. I commend Holiday Inn for doing this, but I would be very careful using Holiday Inn again since they have different owners that apparently don't care about the customers at all and still charge them full price for a room that they never stayed in (just a couple of hours). BEWARE if you decide to stay at this hotel. It looks very nice, but they have bed bugs and don't care to do anything about it.
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