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Businiess name:  Trixie + Peanut Pet Emporium
Review by:  citysearch c.
Review content: 
The sizing at this store is maddenlngly consistent--good luck ordering something over the phone or via the web and actually having it fit. If it doesn't, you get the great task of sending it back and paying the excessive shipping fees Trixie and Peanut will charge you (whatever FedEX or the PO charges, this place will double it). After placing a phone order to redeem a store credit after the first item didn't come close to fitting (I measured my dog carefully and have bought many apparel-related items for her before, so I know her size), I ordered another item based on the advice of a customer sales rep who told me I should order a larger size (Better bigger than smaller, she told me, because the sweater ran small). I had expalined how big my dog was, what breed she was, and when the sweater came, it was large enough to fit a Great Dane. It was also, unfortunately, on sale, but my choices were quite limited as there were very few sweaters in her size that were actually available (and not a $100 cashmere one). I called the store, hoping to exhange the sweater since I bought that size on the advice of the customer service rep, and instead got a repeated lecture about how Trixie and Peanut has the GREATEST customer service and that the sweater could not be exchanged because "it wasn't fair to the other customers," and that the customer rep who reccommended the larger size "would NEVER have done that!" I was also a repeat customer, and when I asked the Trixie and Peanut person to look at my history to show that I was a good customer of theirs and to have some sympathy, he replied that "we have other clients that have bought quite a bit here and they don't have a problem with our service or our policies." So in other words, although I shopped there four or five times, I am too small to matter. How nice, plus it was insinuated that I was lying. This place has lost my business over a $35 sweater, but apparently, I was too little for them to really care, anyway. Pros: good selection, cute stuff Cons: Overpriced, gauges on shipping, poor customer service to the point of condesention

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