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Businiess name:
BILTRITE Furniture
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Review by:
Guest
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Review content:
When my elderly Father in Law needed new furniture for his move out of his 60 year home; he felt frustrated by the lack of choices and the low quality of the items he did find. I took him to Bilt-Rite.
Why? Because my parents and grand-parents went there. We walked in the door and were promptly greeted by Rick. My FIL has bad hearing and doesn't walk well. Rick quickly assessed our needs and took us exactly to the selection of merchandise that would work for our price range. He was patient and helpful and respectful. A refreshing change that harkens back to the day when a sales professional was just that, a professional. He was knowledgeable about the details of the kitchen style tables we were looking at. He pointed out both the benefits and downfalls of particular styles. He instilled in us a real sense of trust; vs. our experience at other stores where the people were little more than clerks looking to quickly separate you from your money.
Rick was helpful and aware that my FIL was tiring. He quickly found him a comfy chair and brought the transaction to him instead of having him walk the length of the store. He took the time to explain the delivery and pick up options, the inspection process, the warranty and the details simply and quickly without confusing doublespeak or upselling.
What Rick and the Team at Bilt-Rite understand is that they are not just serving the community, they're a MEMBER of the community. At Bilt-Rite, they treat you like they're going to see you again; not just at the store but out and about! They understand that be providing quality products and great service that you WILL come back. Bilt-Rite understands and fully embodies the old-fashioned idea of Customers-for-Life.
Sure, you could go to some giant chain, or you could go to some cheapy warehouse...but ultimately...you will get what you pay for. If you want a great selection of quality furniture managed by informed and helpful staff who will treat you with respect- the Bilt Rite is the ONLY place to go!
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