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Businiess name:
Jack Howk Plumbing & Drain
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Review by:
citysearch c.
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Review content:
I have used Jack Howk Plumbing in the past when they were transitioning from the name Benjamin Franklin Plumbing. At that time, their pricing seemed reasonable and the service was good.
HOWEVER, very recently - I called to have a toilet tank valve replaced. The “technician” who arrived said it would cost $282 to have a standard flush valve replaced. I later found out that this replacement part can be purchased at a plumbing store for about $30.
He then said that the bolts holding the tank to the bowl were corroded and that I needed a tank to bowl gasket kit. This would cost me an additional $261.35. He said he would charge me that price and a lower price of $138 for the flush valve and only charge me $399.76.
He said a brand new toilet would cost me $600.
So, I ended up paying $400 for parts and repair for something that could be purchased at a parts store for about $40 and only takes 30 minutes to repair with a crescent wrench.
By the way, his ‘Tank To Bowl Gasket Kit’ for $261.35 consisted of two screws, two bolts, and a donut gasket. These parts would cost about $10 at a plumbing supply store.
Afterward, I have called Jack Howk Plumbing five times over the past four days and have spoken with five people who said the manager would call me to discuss my concern. I have not yet received a callback.
I will never use Jack Howk Plumbing again, and I strongly recommend that buyers beware of their poor customer service and 400% price mark-up.
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