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Businiess name:
Villa Sorriso
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Review by:
citysearch c.
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Review content:
The night started with our hostess seating us at an unfinished table. Instead of taking us back to the hostess stand to wait while the bussers finished the table she sat three of us and had the fourth stand in the middle of the dining room for over 5 minutes. The soup had to be sent back because it was cold. Once it was reheated it was brought back the same time the other entrees were being served. The waitress asked if I wanted my entree kept under a warmer while I finished my soup. Are you kidding me? I was already unhappy with the cold clam chowder. I didn't want to be unhappy with a meal that was already cooked and kept under a warmer. We ordered a steak which had to be sent back because it came out medium well instead of medium rare. The steak was taken off the bill however, the horrible service overshadowed the nice gesture. When we made our reservation we let the person taking the reservation know we were celebrating a birthday. It was also conveyed again to the hostess when we arrived. There was no communication!!!! The server came out at the end of the meal with dessert menus. One of us left the table to find the waitress because apparently there was no communication between the hostess and the server. The bad service was reflected in the lack of tip our server received at the end of the night. Our server decided to pay our table one last visit before we left to let us know in a very snide and rude tone how much she appreciated our business. The staff from the hostess to the servers should definitely take a recourse on customer service and how to work in a restaurant that is being advertsied as "upscale". We left very disappointed because we were trying to entertain guests from out of town and thought we were bringing them to an upscale establishment that served good food and an above the bar wait staff. We will definitely not return to this restaurant and will not recommend it to anyone that inquires about restaurants in Old Town Pasadena.
Pros: Valet Parking
Cons: Food and Service
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