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Businiess name:
Villa Sorriso
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Review by:
citysearch c.
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Review content:
We had made reservations and STILL had to wait to be seated. We had addressed the issue with 3 different people including one of the managers and did not get a prompt response from ANYONE. About 30 min pass our reservation time we were beginning to blend with the furniture and felt pretty much invisible. Meanwhile, in our plain sight sat two empty tables one of which was ready and the other was not cleaned for another 10 minutes. In the meanwhile there was a wait line and people began seating themselves. One couple was even removed from their table because it was one that someone else already had asked for. The place was in complete chaos while the staff was coming around and going as if they didn't even work there at all. After a mediocre lunch, we were slapped with a mandatory "gratuity" fee that could cover a party of 6 (we were 3) for the service of the buffet which we served ourselves! Apparently it is customary to charge gratuity for buffet, however, neither one of the managers (there were two) could provide a decent explanation as to why and I eventually found out by calling other restaurants. On top of all that, we got overcharged, but that's another story...
Pros: location
Cons: service, food
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