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Businiess name:
HomePointe
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Review by:
citysearch c.
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Review content:
I recently rented through Homepointe BEFORE reading all of the negative reviews. After getting off to a very rocky start, I researched the reviews, and it all made sense. In all fairness, however, with a little persistence, I did finally get the immediate repairs done, and return call from the rental agent. The biggest negative about this company is LACK OF RESPONSE. This is a consistent complaint, and I did experience it first hand. I work for a company that take's pride in Customer Service, so I have a hard time understanding why you would not return phone calls? Some of the complaints listed on this website are posted by homeowner's who couldn't get a return phone call. I really find this to be completely unacceptable. Overall, they are not too bad...but you have to be willing to be very persistent to get anything accomplished. The maintentance office is pretty helpful. Just know that they cannot approve repairs without running it through the owner, so unless it is an emergency, you have to wait it out. You can pretty much forget about getting a call back from the rental agents. They are non-existent once they get your money. Good luck.
Pros: Good website; lot's of inventory
Cons: Poor customer service
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