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Businiess name:
HomePointe
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Review by:
citysearch c.
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Review content:
I recently found a home which I was very interested in renting. When I first tried to contact Homepoint, they were very unresponsive and gave short brief answers to my questions. Nonetheless, I sent in my application anyway and went to the open house showing. I never received a response on whether my application was received, although their website states that an acknowledgments would be sent out one business day after receipt. I sent an email to their main site, no response. I talked to the property manager at the showing about this and he sent a follow up letter to Moniqie Williams. I then tried calling the office, to only get her voice mail-left a message-no follow for a day after an email was sent. I tried calling again, finally got Monique, she put me on hold for 10 minutes and was very rude on the phone. On top of that, the receptionist was rude as well. Monique actually called back, left a message so I returned her phone call and she then went on to explain to me that they were waiting to hear back from my references. I already knew that the office where I work had not been called ( I sit in the office next door to our HR person whose named I put down for employment verification), my apartment complex had not been called but she tried telling me they were contacted. She even went so far as to make up name of who she talked to at my place of work (a name that I did not put down, and someone who doesn't even work where I work-I checked into this). Don't rent from these people, they are rude on top of being liars!!!! Horrible, Horrible customer service, I don't even want to know what it would be like to be a tenant, thank god I'm not and I can see many people feel the same.
Pros: Pros? Don't see any!!!
Cons: More than one could list!!!
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