|
Review content:
If you want the short version in a review: Do NOT hire this company. You will waste your time, money, & will end up cleaning the place yourself. If you want the long detailed explanation in my experience with this company, read below.
I talked with the owner, John, & he said all would be cleaned, quoted me a price based on sq footage, & I had already cleaned the fridge & cupboards. We set a date & time. I received a confirmation call a couple days later from Chelsea stating my arranged time was an hour later than I had set for a cleaning. I put the time in for 1:30-2:30pm. She said the cleaners were coming at 2:30-3:30 pm. I brought up my set time to her & she said she had me down for the latter. I told her I am coming from out of town & would like a more definite time. She said she has me appointed for them being at my place at 2:45pm. Fine. I called on the day of the cleaning before I left to drive into town to confirm my time. Chelsea confirmed 2:30-3:30pm. As I was driving into town, I received 2 calls. I couldn't stop to answer as I was on Hwy 26 in the mountain range. When I got into town, I called back the number & I was told the maids were waiting at my house. It was 2 pm!! The women were waiting there for 20 minutes!
I left them to clean while I did in-town errands. I drove back to the old place to take a look & I was livid. It looked like the place wasn't touched including a little urine on the toilet that I didn't put there! I called & left a message.
I got a call the next day & I explained the garage/laundry room hadn't been touched. There were cobwebs on the ceiling & dirt was still on the window sills, baseboards, registers, etc. The second bedroom had a nail on the floor from when we took down pictures the month before.
I had to drive back into town, about a 2 hour drive each way, & met with the same crew again. They were quick to go to the areas, but didn't understand the concept meant ALL the same types of areas need to be clean, i.e. ALL the baseboards, not just the one I point out. The cleaners are not equipped with brooms & scrubs. One person has a back strap vacuum while the others have mircofiber towels & a squirt bottle of something that made my eyes water & nose burn.They don't hand scrub the floors as the site & owner would have you believe. They hand WIPE them! Who deep cleans with only a microfiber towel?!
When I said the garage & laundry room needed to be cleaned, I was handed the phone to talk to Pearl, the manager. Our laundry room floor had the most in concentrated live-in dirt because it was adjacent to the back door. Pearl told me they could NOT clean the garage & laundry room because they are not licensed to clean up toxic chemicals. I told them I don't use toxic chemicals & I was told by the owner it would be clean. I asked to speak with him but he was conveniently out of town. Finally it was said they don't have the tools to clean the areas. I asked, "You don't have the tools to clean a vinyl floor & cobwebs?!" I told her I brought my own stuff including an environmentally friendly biodegradable degreaser. I ended up cleaning along side with the women. They used my mop to clean the laundry floor. I ended up cleaning under the hood above the stove.
They said time was up & I thanked them. I couldn't be mad at them. They were not given the tools nor the training to do their job. I called Pearl & thanked her. The place looked better. I went back into the apartment & cleaned what they missed. I just needed to be out & ready to hand over the keys & not deal anymore. Here is the clincher: I just noticed they took out of my bank account $30 more than what was quoted!! I called them last night & I am waiting for the owner, John, to call me back. He has today to call me & then I'm calling again. No matter what happens with my bank account, I'm writing this review.
|