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Businiess name:
Fiori Spa
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Review by:
citysearch c.
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Review content:
I've been to this spa 3 times. The first time I was impressed with the building and decor. We brought along our client thankfully everything worked out nicely. So we returned a second time, the massage was ok. but the steam room didn't work and they had a shower caddy that fell on my head. At that time they had it hanging from the shower head. I told the girls at the front desk and they apologized. Usually, a spa with good customer service would have offered me a discount. I was not planing to come again but my friend said they had a discount for a monday session. I said maybe they have new staff and gave them one more try. So this time the steam room worked and they don't have the shampoo caddy on the shower head. We arrived 15 mins early and thought we would get our full 50 mins. We were so disappointed, more so my friend. My massage lasted 45 minutes but my friends' treatment was less and she was taken in after me and was already waiting in the relaxing room when I got out. I was so surprised. We mentioned this to the front desk girls and they were not very friendly. One didn't say anything and the other was like blaming it on my friend. Her treatment was the vichy body polish and told her that she may have used more time rinsing prior to treatment. I said, isn't the process supposed to last 50 minutes. Then she said next time to let the therapist know to massage longer. I told them, I don't think their will be a next time. And we got no response. They didn't offer us a discount or anything. We will not go there again. There is no consistency with service. Beware, the gratuity is already added of 18% and also support staff fee which I don't understand since I grabbed my own water and tea. So don't add additional tip on that tip line.
Pros: nice building,ok massages
Cons: Bad Customer service
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