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Businiess name:
Fiori Spa
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Review by:
citysearch c.
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Review content:
I received a gift certificate from a friend of mine and was really excited to check this place out, after I took a look at the beautiful website. When I called to book an appointment I was super excited and was greeted by a raspy girl voice on the phone. While she was saying her introduction I could hear people talking behind her and felt very rushed. I booked my appointment anyways, still with hopes of good services and thought maybe I just caught someone off guard, but aren't they suppose to be efficient with booking appointments..right? I settled down and thought this has to be incorrect according to a few reviews I have seen..
Well later that week my spa day had approached and I headed to Fiori with a day of relaxation in mind. The outside was quite pretty, until I walked up and saw a table full of merchandise piled- laying on the ground...did I just make a bad mistake? I Entered the spa and a blonde girl early 20's was talking with a red headed girl as I walked up to the counter. The blonde girl put down her makeup compact and was like Hello, welcome to Fiori can I help you? I was like, Yes I'm here for an appointment and she said to me sign in, and went back to grab her iphone..?? I was totally thrown off guard I have never been here and I was greeted so unprofessionally. The blonde along with her iphone walked me back to the ladies locker room gave me some shoes, a locker, and left.... nothing else was said, I was in shock, what am I doing here??? Where is the customer service??? I walked out and both girls were at the desk talking and laughing, while I was once again ignored and not shown where to go. When I expressed my feelings, the blonde girl, which I came to find out was the Spa Manager, looked like no spa manager at all with her short sun dress, bad attitude, and the lack of customer service. I was beyond upset and wanted to leave. A nice young girl came over and asked me if I needed help and showed me upstairs..the services were okay, nothing to write home about, but the front desk ruined my whole experience. I am very appalled and will never come back. Sadly my gift became a disaster!!
Cons: Rude front desk, unorganized, bad customer service.
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