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Businiess name:
Dubunne Day Spa
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Review by:
citysearch c.
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Review content:
Let me start off by saying that I absolutely love DuBunne's skincare products and have been using them exclusively for the past 4 years. However, I have had several negative experiences with the staff there. I used to order products online but on more than one occasion they'd arrive with half of the bottle leaked out or broken. When I'd call to get a replacement product they would only agree to replace it if I paid for return shipping so in the end I'd end up paying even more for my order. On one occasion I'd ordered a product and when it hadn't arrived in over 2 weeks I ordered more. Eventually after 3 weeks I called and was finally told that they had been out of product but would ship both my orders together. When I asked for a refund for shipping on one of the orders since they were going to ship them together I was told I couldn't be refunded. So in essence I was double billed for shipping on an order that was over 3 weeks late! That was when I decided to stop ordering online and go into the store. That worked out fine for a while, despite the fact that someone tried to up-sell me every time I went in. But the last straw came a few weeks ago when I was charged double the price for a product in error. Luckily I noticed it before I drove away and went back into the store to request a refund. The cashier looked annoyed that she had to issue a refund and didn't apologize for the error at all. She just dismissed it saying that the barcode must have been wrong. When I suggested that she check the other bottles of that product to make sure that other barcodes weren't wrong so other customers weren't overcharged she just rolled her eyes. That's when I decided I'd never shop there again. It's a shame because their products are of excellent quality but customer service is just abysmal!
Pros: Excellent Skincare Products
Cons: Awful Customer Service
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