Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Honda of Seattle
|
|
Review by:
Rebecca H.
|
|
Review content:
It's hard to know where to begin. Scuzzy experience w/buying the car. But what really irked me is the incessant and biased way they do their "customer service" surveys. While I was filling out the paperwork to buy the car, the salesman told me that if I didn't give him "excellent" ratings on all of the categories in the survey I'd be getting in the mail (which I was informed about oh, 50 times, and was stamped on all of the paperwork and emphasized in plaques on the wall) that he wouldn't get paid - that he's just commission based and needed me to give him a good rating. Hmm. No pressure, no bias. Which pissed me off because he was just about the slimiest guy I'd ever met and I didn't trust him at all and left feeling poorly about my experience there anyway.
Then there were phone calls - asking the same questions as were on the paper survey. And the calls came after EVERY little interaction I had w/them - be it to get my license plates put on, getting my oil changed, anything - there were phone calls to me at work - always with the same, totally biased questions - "were you COMPLETELY SATISFIED with...".
And they'd always call me at work - regardless of my request that they stop using that number.
This last time when I took my car in for an oil change, they took 45 minutes to pull my car around when I came to pick it up. The service staff just ignored me standing there - said they were bringing it around when I'd check - and finally a guy brings is up and says my battery doesn't work, the car had died, and I need to replace it. It was fine when I brought it - so I protested, and then overheard another service person telling my representative that they'd left my lights on and the battery died, so they had to charge it before bringing it around. Why tell me I have to replace my battery when you made it die??? No apologies.
And of course, this time I did not get a call to complete a survey.
They don't want your feedback - they don't want to have information to improve their services - they want your glowing survey to get those lovely plaques that say they are exceptional in service.
And I will never buy another car from them, and I will never return for their service department.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|