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Businiess name:
Birth & Beyond
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Review by:
D S.
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Review content:
Yes, they do have some essentials and it is convenient if you live in the neighborhood. HOWEVER, their exchange/return policy is incredibly difficult and is not catered to a busy mother! Even with items clearly marked with their tag, they act as though you shoplifted the goods and are trying to scam them. (I was trying to exchange unneeded/unused/unopened goods and ultimately spend more money on other things.) The woman there was sadly unhelpful, and sent me away to locate a receipt. I completely understand this policy for returns, but think it's a bit tough for an exchange when the item clearly was from their store. Two trips later, receipt in hand and vowing never to return, I was able to make the exchange only to find they no longer had what I wanted and the same woman basically said 'oh well.'
On a more positive note I LOVE Merry Go Round, and have found everyone there wonderfully helpful. It is worth the slightly longer drive to Bellevue to receive great service and a wonderful selection. I love supporting small businesses, and they have mine!
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