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Businiess name:
Koutoubia
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Review by:
citysearch c.
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Review content:
One of my friends invited me to her birthday celebration this past Saturday night. Little did I know that I would soon encounter the worst dining experience in my life. From the minute we arrived at this wretched establishment, everything was "rush, rush, rush." We were still waiting for a member of our party when we were crammed into a dark corner, after being told it was a prime location. From the minute we sat down, the wife of the owner (I referred to her as Madame Bee-yotch the rest of the night) was pushing us to order our food. When we told her we were still wiaiting for someone, she asked if we could just order for her. She then said that we had to order the set menu. Now, on the menu it clearly states that parties of 8 or more have to order the set menu, but we were a party of 7. My friend then asked to deal directly with Michel, the owner. He asked why we didn't want to order the set menu. She told him that there were several vegetarians present and I piped in that I was a picky eater. He turned to me and rudely asked what I wanted. I got up to leave because I had had enough. Another member of our party said that this was the worst customer service he had ever experienced, but it didn't seem to register at all. When another guest asked for more lighting so he could read the menu, he snapped, "What do want? A flashlight?" He stormed off and got one, which he proceded to slam on the table. I was literally fuming, but I saw how upset the birthday girl was getting, so I ordered another drink and kept them coming for the remainder of the evening. The owner explained that people come to this restaurant to hang out for the ambiance and don't order food or drink, hence this policy. Well, let me tell you, this restaurant isn't all that and I will never return. The customer service is awful and the food is mediocre at best and the portions are too small. I am e-mailing this review to all my LA friends and encouraging them to pass it on. AVOID KOUTOUBIA AT ALL COST!
Pros: Moroccan Martini
Cons: Rude service, small portions, not a good value for your money, no parking lot
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