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Businiess name:
Excuses Extreme Cafe
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Review by:
citysearch c.
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Review content:
Shop here only if you like flushing your money down the toilet and have nothing better to do for the next month of your life except to stay on hold listening to the same song over and over again only to be treated badly by agitated customer service agents. The air conditioner I ordered arrived physically damaged and did not work. It took almost 2 weeks of calling once
per day EVERY SINGLE DAY just to get the "manager" Irving on the phone. Apparently
he is the brother of the president of the company. Every day I spoke with customer
service who promised me he would call back within 24 hours. Of course, he never
did. According to customer service he is the only person in the entire store that can
handle damaged merhandise. After several promises by their customer service
dept. that UPS will pick up the broken A/C unit "tomorrow". Two MORE weeks have
gone by and I still have it at my house. Read reviews on this and other sites, I wish I
had. These are absoluely the worst reviews of any store I have ever read, and I'm
sure they are all well deserved. I can't believe AJ Madison is still in business with this
level of customer dissatisfaction.
Pros: Can't think of any.
Cons: Mean customer service. Difficult to locate manager. Broken merchandise.
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