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Review content:
Good: I bought 2 rebuilt appliances and twice they repaired 2 appliances before 2005, and I was satisfied with their workmanship and the machines performances. I bought a clothes dryer early 2009 The sales service was excellent. When the dryer I selected in the store didn't fit my rental's unit doorway, effortlessly they called me at work, and brought another one which did fit.. Bad: 5 mos. later, the dryer sparks and smokes.I call 3 times,talk to 3 different service/salesmen,explaining the situation, they responded,"We give 3 month guarantees." Initially, I asked to speak to the owner, Dave, and each time they said he would be in the next morning.I asked to explain & call me. 2weeks later Dave calls, leaves a message. I call back. He'll be out of town for 5 days. Now, I'm taking the dryer back demanding repair or replacement. I'll keep you posted on Dave's Appliance Rebuild response.. Improvements: I would like a phone call back from the owner, quicker. I would like not to have to explain to three different people the problem, then seemingly they didn't explain urgency/ situation properly. I would like to have a resolution other then, "3 month" guarantee. I would like salesmen integrity. I bought a 4 yr. Kenmore, rebuilt for $275 (new retail $400). When the salesman said they rebuild the motor & put in a new belt, I told him about 12 yr. running Kenmore. He agreed with me, "They're built to last.". Other: Since owning a Kenmore. I thought a rebuilt one would be a better deal then a cheap new one. I could have bought a new Roper for the same cost, $275. However, a unit had a new Roper for only 8 years. Shop around and buy new, if you are thinking Dave's rebuilt appliances are better deals. They are not..
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