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Businiess name:
Jackie Blue Lounge
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Review by:
citysearch c.
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Review content:
The reviews were very true as far as everyone being friendly. Alex was nice and so was Jackie but I have never had a more horrible color and highlights in my life. My hair was dark brown with light caramel highlights (about 10 weeks old) we decided instead of touching up the roots, we would start all over. We decided on a chocolate brown base and warmer caramel highlights. I was there for almost 3 hours -Alex was overscheduled (one of the clients there was actually a color fix from the previous day) - Alex apologized for keeping me so long and said that she would put an extra conditioner in free of charge so that the color would stay even longer... When complete, it looked OK but I could still see my old highlight coming through. She had another client so I went home, hoping that it was just the lights. I waited 24 hours to wash my hair and when I did, it was apparent that it wasn?t the lights. The color she put on my base was completely gone and my highlights were brassy orange now. I called them right away and they asked me to come back in. I went in and asked her to just correct my hair so that it is all one color and to forget about the hi-lights. She apologized profusely, put a chocolate brown base over my hair, and said that by putting me under the dryer it would make the color she was putting in permanent. The color was much darker, but at least it was all one color. When I was leaving, I asked for a credit for the highlights of $65. Alex told me that "they don?t give credits to credit cards - but there will be a credit waiting for me when I come back" I said absolutely not, I dont have the highlights why should you hold my money? I want a credit on my credit card. She pushed back several more times but I didn?t budge. They were finally able to give me a credit back of $65.I went home and 2 weeks later those same brassy orange highlights were back. It was a complete waste of my time and my money. I was very disappointed with this salon.
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