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Businiess name:
Excuses Extreme Cafe
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Review by:
citysearch c.
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Review content:
I wish I read the review before I had anything to do with this company. Just as most of the reviews said, people in this company are rude, the customer services are POOR.
I was told that the stainless steel dishwasher ordered was not in stock, and I had to wait for a week for it to be ordered. But after the extra week of waiting, the dishwasher delivered to my home was still a wrong one (a black one)! Unfortunately, when the electrician installed the dishwasher, I was not home. I contacted the customer service immediately after I found out. Their first response made me relieved. They said they would ship out the right model and swap out the wrong one for me. Which may only takes a week.
After a week of waiting (without touching or using the model that?s installed), I called the customer service and surprisingly found out that they had changed the solution to just replacing the front door (saying that the two models are the same expect for the front door). I could not accept the deal because I don?t want a new appliance that has different parts assembled together. Emails ever get responded, and you can ever get hold of a person that can make the decision.
So, if you want to do business with this company, pray that nothing goes wrong. Otherwise, you are doomed. And with the attitude this company towards its customers, things very likely will go wrong
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