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Businiess name:
B&B carpet cleaning
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Review by:
Ric R.
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Review content:
I will never contact B & B Carpet Cleaning in Cincinnati again. I just got off the phone (May 3, 2011) with one of the rudest people I've ever spoken to connected with a business. She identified herself as Nikki - a 14 year employee working in the accounting section of B & B. I needed a copy of a receipt for a prior cleaning. Nikki made it clear immediately that she wasn't going to take up her time looking for it. She even said...so, you didn't bother to keep track of it (receipt) and now you want me to take up my time trying to find it! We need the receipt to prove the carpet was professionally cleaned to have the carpet replaced by the carpet maker. Nikki had a 'tone' from the moment she took my call. The company has been to our home several times over the years, but Nikki put an end to that. Almost every week I get an ad in the mail from a carpet cleaning company. Nikki knew we were repeat customers and didn't care. If that's B & B's idea of customer service (and it must be since Nikki's lasted for 14 years)...who needs them?
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