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Businiess name:
Keegan's Irish Pub & Restaurant
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Review by:
citysearch c.
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Review content:
The only reason I gave this place one star is because zero is not a choice. Realistically, a negative 5 would be appropriate. I normally don't have the time to do write ups, but the treatment we received last night was so insulting that it is worth the effort.
I went there with relatives because it was convenient & no waiting list (now I know why). This was Sat. night & the place was 1/2 full. There were 7 of us & we asked Jillene if it was OK to split the check 3 ways & we immediately encounter a disgusting look & sigh. Jillene was obviously inconvenienced with our request as she scratched out our order & had to rewrite it on another page.
The next issue came up as she took our order. My wife & I wanted to split an order of fish & chips. Jillene advised that there a $2 additional charge. I told my wife that I wasn't that hungry & told her to order whatever she wanted. Jillene, in a very condescending way leaned toward me & slowly explained all the reasons why they had to have the additional charge. Everyone in our group was amazed at the blatant disrespect she was displaying. If we weren't so tired, we would have walked out.
The service was extremely slow, I had to walk to the bar & get another beer myself. Others in my group said the food was OK, but small portions, definitely not worth the price we paid. My sister-in-law could not eat the ham sandwich, it was too salty.
Typically, the solution to bad service is to modify the tip, however, gratuity was automatically added. My brother asked why that was included & Jillene smugly said there were more than 6 people in our group. But wait! She wasn't done insulting us yet, with a shit -eating grin she said "you can always add more".
My wife was floored at that comment & looked at the menu to check if that was in writing. It was, & as we left, Jillene asked my wife if she found the gratuity policy on the menu. We ignored her as we left.
Jillene was so rude & disrespectful, we will also be filing a complaint with the Better Business Bureau. It is aggrevating to think we had to pay someone a tip to treat us like dirt. I work in the customer service area myself & if I acted the same way, I would be out of a job.
Pros: Leaving the restaurant
Cons: Jillene our waitress, over priced, small portions
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