I’ve gone to Jackson Glassworks once for a new windshield and another time for new mirrors for my bathroom vanity. The windshield replacement went off without a hiccup. The staff was very nice and worked with my auto insurance for payment. The mirrors were cut a little too large for my vanity so they had to be returned for a trim. They didn’t question me at all. They made the additional cut and called when they were ready for pick up.