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Penguin Window company - aggressive sales people - Review by Thomas G | Penguin Windows

Penguin Windows

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Penguin Window company - aggressive sales people 6/17/2008

Last night my wife and I sat through the presentation for the windows. Our house is only 9 yrs old and when we were approached at BJ's Wholesale, we were really only interested in a sliding door for our room that goes out onto our deck. The woman said that would be ok, and the presentation would last 60-90 min, so we made the appointment. We got a call to confirm the appointment, not once but 3 or 4 times. This began to annoy me. One more time and I would have canceled. Well anyway, the salesman show up and right from the start we told him that we were only interested in the sliding glass door with screen. He seemed put out because we weren't interested in replacing all our windows. I also told him that we wanted to learn about the slider and not to go into all the info about the company, in order to save time. Again he seemed insulted because we didn't want to spend time, learning about the company. He had a hard time trying to cut his presentation. I could go on and on, but to get to the chase, I found that the windows seemed to very good but the price was overly expensive. My wife left the room and we were already over the 90 min time frame. I also told him that I wasn't going to sign any contract, no matter what the price. Again he was insulted because I wouldn't agree on a slider that started at $6700 and after all kinds of discounts, ended up at around $4500. I actually compared him to a Time share salesperson and that's the type of pressure he came across with. Don't they realize that people don't have a money tree and that most of us need to compare before we sign an agreement. Maybe the product is a good one but the salespeople with their pressure tactics just turn people off. They say that out of 10 presentations they get 3 that are interested and 2 sign and 1 is on the fence. Maybe they should work as fair business people and follow up after a first presentation. They don't do that because the price is so expensive and they try to show you that you will make up the saving on energy costs, then they try to nail you. I'm sure you will save on energy but maybe over a much longer period of time. I have no experience on the actual windows performance or the installation. My final word to all: BE CARFULL and DON'T GET TAKEN IN more
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