I went in and wasn't sure what to expect but I was nervous. When I reached the check in desk I was asked for my card and given a form to fill out. Typical but when I went back she was very nice and told me to have a seat. I expected a long wait but it wasn't! I barely got my coat off and my name was called. The doctor was very pleasant, he knew I was nervous and explained everything they were going to do. He asked me if I had any questions and he sat to talk to me about my concerns. I like that he didnt work on me while talking. he made sure all my concerns were gone before he treated me. Great service!